This Privacy Policy explains how Nagalia Snaker Trading (“we”, “us”, or “our”) collects, uses, and protects personal information when you use our website or contact us about our products and services.
1. Who We Are
Nagalia Snaker Trading is a snack trading and online retail business based in Gelugor, Pulau Pinang, Malaysia.
SSM Registration No.: 202403073309 (KT0565862-T)
Address: B-10-07 Bayswater Condominium 2A, Lebuh Tunku Kudin 2,
11700 Gelugor, Pulau Pinang
Email:
nagaliasnakertrd@gmail.com
Phone: +60 14-567 5389
2. Information We Collect
We may collect the following information when you contact us or use this website:
- Name
- Email address
- Phone number
- Message details submitted through our enquiry form
- Basic technical information such as browser type and pages visited (if collected by our hosting provider or analytics tools)
We collect information that you choose to provide, or that is collected automatically when you browse our website.
3. How We Use Your Information
We use your information to:
- Respond to product, wholesale, and general business enquiries
- Communicate about orders, availability, and related requests
- Verify contact details when needed for security
- Improve our website and customer service
- Meet legal or regulatory requirements where applicable
We do not sell your personal information.
4. Phone Numbers, SMS, and OTP Verification
If you provide a phone number, we may use it for customer communication related to your enquiry or our products and services. This may include calls, WhatsApp, or SMS messages.
Purpose of SMS / OTP: When SMS or one-time password (OTP) verification is enabled on our website, we may send OTP and related verification messages to confirm that the phone number belongs to the person making the enquiry. This helps us reduce spam and process genuine business requests.
- SMS is used for business-related communication and phone verification only.
- Message frequency depends on your enquiry and any ongoing business communication.
- Standard message and data rates may apply.
- You may opt out of SMS messages by replying STOP, or by emailing nagaliasnakertrd@gmail.com.
- For help, reply HELP or contact us by email or phone.
We do not share your phone number with third parties for their own marketing. Phone numbers may be processed by our SMS service provider solely to deliver verification or customer messages on our behalf.
5. Sharing of Information
We may share your information only when necessary, for example:
- With trusted service providers who help us operate our website, email, or SMS communication
- When required by law
- To protect the rights, safety, or property of Nagalia Snaker Trading or others
6. How We Protect Your Information
We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. No method of online transmission or storage is completely secure.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to help the site function and to understand how visitors use our pages. This may include basic analytics from our hosting platform.
You can usually manage cookies through your browser settings. If you disable cookies, some website features may not work as expected.
8. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable law. To make a request, contact us at nagaliasnakertrd@gmail.com.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when it was last revised.
10. Contact Us
Nagalia Snaker Trading
B-10-07 Bayswater Condominium 2A, Lebuh Tunku Kudin 2
11700 Gelugor, Pulau Pinang
Phone: +60 14-567 5389
Email:
nagaliasnakertrd@gmail.com
Web: Contact Us